Commercial Lines Account Executive

Core Role Objective

Working in a busy office environment, the successful candidate will play a key role in providing an excellent service to a portfolio of commercial clients. You will be responsible for commercial lines renewals, client retention and driving new business through up selling &/or cross selling. This role requires a strong understanding of the local insurance market and commercial insurance products, exceptional written and verbal communication skills, and the ability to work in a fast-paced environment.

Key Responsibilities

Account Management: support the Account Director with the management of a portfolio of commercial insurance accounts, including renewals, endorsements, and policy admin.
Client Servicing: ensure exceptional client servicing by responding to client enquiries efficiently. Evaluate client insurance requirements to ensure there are no gaps in cover and provide suitable cover solutions.
New Business Development: identify cross selling and upselling opportunities within the existing client base whether identified personally or assigned by an Account Director. Assist in preparing proposals and quotations to win new business.
Insurance Placement: work closely with underwriters to negotiate terms, conditions, and pricing for new and existing policies. Insurers canvassed on all renewals with the process commencing 8 weeks in advance of renewal.
Claims Notification: report immediately to insurers.
Documentation and Compliance: maintain accurate client records on the Relay system, in accordance with industry regulations and internal procedures. Self-audit files upon request.
Accounts: client invoicing and payment. Management of aged debtors.
Comply with regulatory requirements in all daily operations and uphold the company’s ethical standards.
Demonstrate commitment to LHK values and continuously support the brand integrity.

Experience / Skills / Qualifications

Education: Bachelor’s degree in business, finance, insurance, or a related filed is preferrable. Relevant professional qualifications and certifications, such as the Certified Insurance Practitioner (CIP) designation. Compliance with annual CPD requirements relevant to the specific function.
Experience: Prior experience working in an insurance broker is essential.
Insurance Knowledge: knowledge of commercial insurance products and policy wordings.
Customer Focus: excellent customer service skills with the ability to build and maintain strong client relationships. A proactive approach to problem-solving and the ability to meet clients’ needs effectively.
Communication Skills: strong verbal and written communication skills, with the ability to explain insurance concepts in a clear and concise manner.
Analytical Skills: an ability to assess client risks, evaluate the insurance options, and recommend appropriate coverage solutions. Attention to detail and accuracy in policy administration.
Team Player: Ability to work collaboratively within a team-oriented environment. Willingness to support colleagues, share knowledge, and contribute to the overall success of the brokerage.
IT proficiency: familiar with the Relay broker software system and the Microsoft Office Suite of products.
Business Literacy and numeracy; e mail writing, use of spreadsheets.
Professional, Integrity and Ethics: Adherence to ethical standards, confidentiality, and professionalism in handling sensitive client information and maintaining the reputation of the brokerage.
Excellent organisational and multitasking skills with high attention to detail.