Insurance
LHK Insurance Ltd. T/A LHK Insurance and LHK Group
Rosemount House, Dundrum Road, Co Dublin, D14 P924 Tel: 01 205 5600
Website: www.lhkgroup.ie Email : info@lhkgroup.ie
This document outlines the basis on which LHK Insurance Ltd. T/A LHK Insurance and LHK Group (“the Firm”) will provide services to you as our client. It also details the regulatory and statutory obligations, as well as the respective duties of both the Firm and you in connection with these services. For clarity, throughout this document, “LHK Insurance”, “LHK Group”, “we”, “us”, “the Firm”, or “our” all refer to LHK Insurance Ltd. T/A LHK Insurance and LHK Group and will be collectively referred to as “LHK Insurance”.
This is an important document – please read it carefully and if you have any questions, please contact us. In the absence of an agreement to the contrary, this document sets out the terms of our relationship with you (our client) for the provision of general insurance services. These Terms of Business supersede any Terms of Business that may have been previously issued by the Firm. If any material changes are made to these terms, we will notify you, in advance of this change.
Authorisation with the Central Bank of Ireland
Our Firm is authorised by the Central Bank of Ireland (C99882) as an insurance/reinsurance intermediary under the European Union (Insurance Distribution) Regulations 2018. . The Firm is also regulated by the National Consumer Agency as a Credit Intermediary.
Copies of our regulatory authorisations are available on request. The Central Bank of Ireland holds registers of regulated firms. You may contact the Central Bank of Ireland on 1890 777 777 or alternatively visit their website at www.centralbank.ie to verify our credentials.
Codes of Conduct
The Firm is subject to the following Codes of conduct issued by the Central Bank of Ireland. These Codes offer protection to our clients and details of all the Codes can be found on the Central Bank website www.centralbank.ie:
- Consumer Protection Code
- Minimum Competency Code
- Fitness & Probity Standards
Services Provided
We commit to providing you with an excellent professional level of service. We believe in maintaining a relationship based on mutual trust and respect. The Firm is a member of Brokers Ireland. Our principal business is to provide advice and arrange transactions on behalf of clients in relation to general insurance products.
- We act as a professional broker which means that the principal regulated activities of the firm are provided on the basis of a fair and personal analysis of the market.
- We will identify and select suitable product producers and on receipt of your instructions we will transmit orders on your behalf to one or more product producers (a list of which is available on request).
- We will also offer assistance to you in relation to processing claims on policies taken out with our Firm. This assistance is provided either directly by our staff and/or with the assistance of an appointed loss assessor, at the expense of the policy holder.
This firm does not have a ‘tied’ relationship with any institution that would compromise our ability to offer you non-biased advice and choice.
Insurance Intermediary Services
The concept of fair and personal analysis describes the extent of choice of products and providers offered by an intermediary within the category of general insurance. The number of contracts and providers considered must be sufficiently large to enable an intermediary to recommend a product that would be adequate to meet the needs of a client.
The number of providers that constitutes “sufficiently large” will vary depending on the number of providers operating in the market for a particular product or service and their relative importance in and their share of that market. The extent of fair and personal analysis must be such that could be reasonably expected of a professional conducting business, taking into account the accessibility of information and product placement to intermediaries and the cost of the search. In order to ensure that the number of contracts and providers is sufficiently large to constitute a fair and personal analysis of the market, we will consider the following criteria:
- the needs of the customer
- the size of the customer order
- the number of providers in the market who deal with brokers
- the market share of each of those providers
- the number of relevant products available from each provider
- the availability of information about the products
- the quality of the product and service provided by the provider cost, and
- any other relevant consideration.
Our Dealings with you
We request instructions in writing from our clients in order to avoid possible misunderstandings or disputes. Any advice we give you will be in writing.
Regular Reviews
It is in your best interest that you review, on a regular basis, the products which we have arranged for you. As your circumstances change, your needs will also change. You must advise us of any changes and request a review of the relevant policy so that we can ensure that you are provided with up-to-date advice and a product best suited to your needs. Failure to contact us in relation to changes in your circumstances or failure to request a review may result in you having insufficient insurance cover and/or inappropriate products.
Conflicts of Interest
It is the policy of the Firm to avoid any conflict of interest when providing business services to our clients. However, when an unavoidable conflict arises, you will be advised of this before any business service is provided. If you have not been advised of any such conflict you are entitled to assume that none exists.
Credit Finance
If you require credit terms, we may be able to arrange premium finance on your behalf with a number of credit providers (a list of which is available on request).
Premium Handling and Receipts
When receiving and transmitting orders in relation to insurance policies, The Firm will accept payments in cash, by cheque and by credit/debit card. The Firm is not authorised to accept cash or negotiable instruments in any other circumstances. A receipt in line with provision 3.5 of the Consumer Protection Code 2012 will be issued.
Premiums are due at inception or renewal date of a policy. Under the Central Bank of Ireland legislation very strict rules apply in the payment of premiums to Insurance companies. We will not be able to pay premiums to insurers which have not been received from clients. Therefore, to avoid policy cancellation, premiums must be paid strictly within the credit terms, otherwise immediately prior to cover incepting.
Failure to Pay or Default
The Firm will exercise its legal rights to receive payments due to it from clients for business services provided. In particular, without limitation of the generality of the foregoing, the firm will seek reimbursement for all payments made to insurers on behalf of clients where the firm has acted in good faith in renewing a policy of insurance for the client. Insurers and other product producers may withdraw benefits of cover in the event of default on payments due under policies of insurance arranged for you. We would refer you to policy documents or product terms for the details of such provisions.
Remuneration and Charges
The Firm is remunerated by commission and other payments from product producers or lenders on the completion of business. A non-monetary benefit will only be accepted if it enhances the quality of the service to our clients.
Our client is given the option of paying for the advisory services in full by way of fee. They are also given the option of paying for the advisory services by way of combination of fees and commissions and / or they may choose to offset fees payable against commission received. We reserve the right to amend these fees should the complexity of the product require a higher fee. We will confirm and agree this fee with you prior to any increased charge being applied.
Where our client has requested that we provide advisory services on a fee basis we will discuss, agree, and clearly document the scope of work to be undertaken and the fees to be charged for this work. A summary of the details of all arrangements for any fee, commission or other remuneration paid or provided to us, which we have agreed with product providers, is available on our website – LHKGroup
On settlement of your account, we will forward you all documents showing ownership of your policy. The Firm will not be in a position to release Motor Certificate, Disc and Policy Schedule until the premium is paid.
Schedule of Fees
| Fee | |
| Advisory Service Fees |
Directors and Consultants up to €750/hour Account Directors up to €500/hour Account Executives/Support Staff up to €250/hour |
|
Personal Lines (* % of premium) |
New Business Fee up to 30%* Renewals Fee up to 30%* Mid-Term Alterations €20 Mid-Term Calculations €20 Mid-Term Duplicate Documentation €20 |
| Commercial Lines (* % of premium) |
New Business Fee up to 30%* Renewals Fee up to 30%* Mid-Term Alterations up to 30%* Mid-Term Cancellations up to 30%* Mid-Term Duplicate Documentation up to 30%* |
| Finance Premium Fee 1% | |
Please Note:
- We reserve the right to amend these fees should the complexity of the product necessitate a higher fee. Any fee amendment will be notified to clients in advance.
- Personal Lines fees are subject to a minimum charge up to €150.
- Commercial Lines fees are subject to a minimum charge up to €250.
- Professional Fees are non-refundable in the event that a policy is cancelled.
- E Mail and/or written confirmation is required from the client prior to the deduction of fees from a return premium.
- A full list of our fees and charges is available for review on our website and in our reception areas.
Clawback
If we receive commission from a product provider and use it to reduce your fee, but the provider later takes back (claws back) that commission because of something you do—like cashing in early or transferring your assets—we will charge you a fee equal to the amount taken back. This fee will become due as soon as the commission is clawed back.
Compensation Schemes/Client Protection
Investor Compensation Company Ltd (ICCL) Scheme
The Firm is a member of the Investor Compensation Scheme established under Section 38 of the Investor Compensation Act 1998. The Act provides that compensation shall be paid to eligible investors (as defined in the Act) to the extent of 90% of an investor’s net loss of €20,000, whichever is the lesser and is recognised as being eligible for compensation.
Brokers Ireland Compensation Fund Ltd
As a member of Brokers Ireland, the Firm is also a member of the Brokers Ireland Compensation Fund Ltd. Subject to the rules of the Scheme, the liabilities of its member firms up to a maximum of €100,000 per client (€250,000 in aggregate) may be discharged by the Fund on its behalf if the member firm is unable to do so, where the above detailed ICCL (established by law) has failed adequately to compensate any client of the member. Further details are available on request
Complaints Procedure
We have a written complaints procedure for the effective handling of all complaints. Such complaints can be referred to the Head of Compliance of our Firm at the office address/phone number. The Head of Compliance will also be your contact point in relation to the ongoing investigation of your complaint. We will acknowledge receipt of your complaint in writing within 5 business days. A written update will be issued to you in intervals of not more than 20 business days. A comprehensive response to your complaint will be issued within 40 business days of receipt of your initial complaint.
In the event of failure to resolve your complaint, you may raise the matter with The Financial Services and Pensions Ombudsman (FSPO). The FSPO is an independent office whose remit is to investigate, mediate and adjudicate unresolved complaints from customers about financial service providers.
Contact:
Financial Services and Pensions Ombudsman
Lincoln House
Lincoln Place
Dublin 2
D02 VH29
Tel 01-567 7000
Email: info@fspo.ie
Our full complaints procedure is available on request.
Data Protection
The Firm is subject to and complies with the requirements of the General Data Protection Regulation (GDPR) 2018 and the Irish Data Protection Act 2018. We are committed to protecting and respecting your privacy. We wish to be transparent on how we process your data and show you that we are accountable with the GDPR requirements in relation to not only processing your data but ensuring you understand your rights as a client.
The data will be processed only in ways compatible with the purposes for which it was given and as outlined in our Privacy Statement; this will be given to all our clients at the time of data collection. We will ensure that this Privacy Statement is easily accessible. Please refer to our website LHKGroup. If this medium is not suitable, we will ensure you can easily receive a copy by post. You have the right at any time to request a copy of any “personal data” that our office holds about you and to have any inaccuracies in that information corrected.
At LHK Insurance, we take your data protection seriously and will only use your data as discussed with you in our privacy statement. However, from time to time may wish to contact you in relation to specific products, offers, services, and competitions we provide.
Please access the link below to update your marketing preference to ensure that we are aware of your agreed methods of contact.
Please contact us at dataprotection@lhkgroup.ie if you have any concerns about your personal data.
Consumer Insurance Contract Act 2019
Since the introduction of the Consumer Insurance Contract Act 2019—which aims to protect consumers—there is important information you need to know about insurance policies starting after 1st September 2020. As a consumer, you have certain obligations and duties to fulfil at different stages when arranging or renewing your insurance policy.
Please read the following information very carefully and if you have any questions, please ask a member of our team.
New Business and Renewal
If you have taken out a general insurance contract, and we have not met face to face during the process, you may cancel the contract by giving notice in writing to us within 14 working days after the date you were informed the contract is on cover. The giving of notice of cancellation by you will have the effect of releasing you from any further obligation arising from the contract of insurance. This right to cancel does not apply where the duration of the contract is less than one month. You are under a duty to pay your premium within a reasonable time, or otherwise in accordance with the terms of the contract of insurance. A court of competent jurisdiction can reduce the pay-out to you if you are in breach of your duties under the Act, in proportion to the breach involved.
Post-Contract Stage and Claims
If, in respect of the insurance contract the insurer is not obliged to pay the full claim settlement amount until any repair, replacement or reinstatement work has been completed and specified documents for the work have been furnished to the insurer, the claim settlement deferment amount cannot exceed.
- 5% of the claim settlement amount where the claim settlement amount is less than €40,000, or
- 10% of the claim settlement amount where the claim settlement amount is more than €40,000.
An insurer may refuse a claim made by you under a contract of insurance where there is a change in the risk insured, including as described in an “alteration of risk” clause, and the circumstances have so changed that it has effectively changed the risk to one which the insurer has not agreed to cover. Any clause in a contract of insurance that refers to a “material change” will be interpreted as being a change that takes the risk outside what was in the reasonable contemplation of both you and the insurer when the contract was concluded. You must cooperate with the insurer in an investigation of insured events including responding to reasonable requests for information in an honest and reasonably careful manner and must notify the insurer of the occurrence of an insured event in a reasonable time.
If you become aware after a claim is made of information that would either support or prejudice the claim, you are under a duty to disclose it. (The insurer is under the same duty). When an insurer becomes aware that a consumer has made a fraudulent claim, they may notify the consumer advising that they are voiding the contract of insurance, and it will be treated as being terminated from the date of the submission of the fraudulent claim. The insurer may refuse all liability in respect of any claim made after the date of the fraudulent act, and the insurer is under no obligation to return any of the premiums paid under the contract.
Governing Law
The law of the Republic of Ireland will govern the provision of the services covered by this document, and the Irish courts will have exclusive jurisdiction over any dispute.
Clients in Vulnerable Circumstances
The Firm is responsible for remaining alert to any personal circumstances or signs that might suggest you need extra support, and our team will take appropriate action to ensure you receive the necessary assistance. You may also choose to inform us If your financial, health, or other personal circumstances require additional support.
Disclosure of Information
Your duty of disclosure when completing documentation for new business/renewals and midterm adjustments.
Section 14 (1) – (5) of the Consumer Insurance Contracts Act which is effective from 1st September 2021 alters consumers duty of disclosure:
You are required to answer all questions posed by us or the insurer honestly and with reasonable care – the test will be that of the ‘average consumer.’ Average consumer as per Directive No. 2005/29/EC of the European Parliament and of the Council of 11 May 2005 is reasonably well informed and reasonably observant and circumspect, taking into account social, cultural, and linguistic factors.
Specific questions will be asked. Where you do not provide additional information (after being requested to do so) it can be presumed that the information previously provided remains unchanged.
An insurer may repudiate liability or limit the amount paid on foot of the contract of insurance, only if it establishes that non-disclosure of material information was an effective cause of the insurer entering into the relevant contract of insurance and on the terms on which it did.
Completed proposal forms/statement of fact
Completed proposal forms or Statements of Facts will be provided to you. These are important documents as they form the basis of insurance contract between the insurer and you the consumer. You should review and confirm that the answers contained within are true and accurate.
Commercial Customers: Non-Consumer Disclosure of Information
It is essential that you should bring to our attention any material alteration in risk such as changes of address or use of premises. Any failure to disclose material information may invalidate your claim and render your policy void. If you are ever in doubt whether or not something needs to be disclosed, please discuss it with us.
Cooling Off Period
A consumer (as defined by SI No 853 of 2004) has the right to withdraw from an insurance policy (as defined under SI No 853 of 2004) within 14 days of the start date of the policy (except in the case of travel policies, whose operative period is for one month or less) without penalty and without giving any reason. This is known as the cooling off period. The right of withdrawal may be exercised by notice in writing to LHK Insurance quoting your policy number provided that no claim or adjustment has been made or is intended to be made or no incident has occurred which is likely to give rise to a claim or for travel policies. Should this right be exercised the insurance company may charge for the period you are on cover. For motor insurance the insurance certificate and disc must be received by LHK Insurance before the policy can be cancelled. Please note that the policy set up charge is non-refundable if you choose to withdraw from the policy within the cooling off period.
Claims
Your policy document will set out in detail what you should do in the circumstances of an accident or loss or event occurring which may give rise to a claim, and it is important that you comply with these requirements. We will offer your assistance in the processing of your claim, but you are free to appoint a Loss Assessor (at your expense) to act on your behalf.
This Terms of Business was last reviewed in March 2026
End of document
RJ Croly & Co. Ltd t/a LHK Group
Rosemount House, Dundrum Road, Dublin 14, D14 P924 Tel: 01 205 5600
Website: www.lhkgroup.ie Email:
This document outlines the basis on which R J Croly & Co. Ltd. t/a LHK Group (“the Firm”) will provide services to
you as our client. It also details the regulatory and statutory obligations, as well as the respective duties of both
the Firm and you in connection with these services. For clarity, throughout this document, “we”, “us”, “the Firm”
or “our” all refer to R J Croly & Co. Ltd. t/a LHK Group.
This is an important document – please read it carefully and if you have any questions, please contact us. In the
absence of an agreement to the contrary, this document sets out the terms of our relationship with you (our
client) for the provision of general insurance services. These Terms of Business supersede any Terms of Business
that may have been previously issued by the Firm. If any material changes are made to these terms, we will notify
you, in advance of this change.
Authorisation with the Central Bank of Ireland
Our Firm is authorised by the Central Bank of Ireland (C2226) as an insurance/reinsurance intermediary under the
European Union (Insurance Distribution) Regulations 2018. The Firm is also regulated by the National Consumer
Agency as a Credit Intermediary.
Copies of our regulatory authorisations are available on request. The Central Bank of Ireland holds registers of
regulated firms. You may contact the Central Bank of Ireland on 1890 777 777 or alternatively visit their website at
www.centralbank.ie to verify our credentials.
Codes of Conduct
The Firm is subject to the following Codes of conduct issued by the Central Bank of Ireland. These Codes offer
protection to our clients and details of all the Codes can be found on the Central Bank website www.centralbank.ie:
• Consumer Protection Code,
• Minimum Competency Code, and
• Fitness & Probity Standards.
Services Provided
We commit to providing you with an excellent professional level of service. We believe in maintaining a relationship
based on mutual trust and respect. The Firm is a member of Brokers Ireland. Our principal business is to provide
advice and arrange transactions on behalf of clients in relation to general insurance products.
• We act as a professional broker which means that the principal regulated activities of the Firm are provided
on the basis of a fair and personal analysis of the market.
• We will identify and select suitable product producers and on receipt of your instructions we will transmit
orders on your behalf to one or more product producers (a list of which is available on request).
• We will also offer assistance to you in relation to processing claims on policies taken out with our Firm. This
assistance is provided either directly by our staff and/or with the assistance of an appointed loss assessor, at
the expense of the policy holder.
This firm does not have a ‘tied’ relationship with any institution that would compromise our ability to offer you non biased advice and choice.
We act honestly, fairly and professionally in accordance with the best interests of our clients at all times
Insurance Intermediary Services
When we provide advice on a fair and personal analysis basis, this means that we research and compare a
suitable range of general insurance products from insurers with whom we hold an appointment. Our
recommendations are based on your individual needs, circumstances and requirements, rather than being limited
to a single insurer or product.
A fair and personal analysis does not mean that we review the entire insurance market or every product
available. Our service is not based on a full market review but reflects a sufficiently broad analysis of available
products to enable us to make a recommendation appropriate to your needs.
In carrying out a fair and personal analysis, we will consider factors such as:
• your specific insurance needs and circumstances,
• the nature and scale of the cover required,
• the range of insurers available to us as an intermediary,
• the relevance and suitability of products available from those insurers,
• the availability and quality of product information, and
• cost and other relevant considerations.
The extent of the analysis undertaken will be what may reasonably be expected of a professional insurance
broker, taking into account the accessibility of information, the availability of products, and the practicality of
carrying out the review.
In certain cases, particularly where we operate or have access to specific schemes or specialist insurance
arrangements, the number of insurers available in the market may be limited. In such circumstances, our
recommendation may be based on a more limited analysis of the market or may involve a single insurer where no
comparable alternatives are available.
Where this applies, we will make this clear to you and explain the basis on which the recommendation has been
made.
Our Dealings With You
We request instructions in writing from our clients in order to avoid possible misunderstandings or disputes. We will
normally confirm our advice and key recommendations in writing. Where advice or guidance is provided verbally,
this may be followed up in writing where appropriate.
Regular Reviews
It is generally in your best interest to review the products we have arranged for you on a regular basis, as your needs
and circumstances may change over time. We encourage you to let us know of any changes in your circumstances
and to request a review of your arrangements so that we can consider whether your cover and products remain
appropriate and up to date.
Where changes occur and a review is not requested, there is a risk that insurance cover may become insufficient or
that products may no longer be suitable for your needs.
It is also important that all material information is fully disclosed to us and that premiums on protection policies are
maintained. Failure to do so may result in loss of cover, impact the validity of a claim, or, in some circumstances,
render a policy void.
Nothing in this section limits our obligations under the Consumer Protection Code to act in your best interests.
Unless specifically agreed in writing, we do not provide a periodic or automatic review service. We are, however,
available to carry out reviews or provide advice where requested by you.
Conflicts of Interest
It is the policy of the Firm to avoid any conflict of interest when providing business services to our clients. Where a
conflict of interest arises that could materially affect your interests, we will take appropriate steps to identify,
manage and disclose that conflict to you in a clear and timely manner before proceeding.
Credit Finance
If you require credit terms, we may be able to arrange premium finance on your behalf with a number of credit
providers (a list of which is available on request).
Premium Handling and Receipts
When receiving and transmitting orders in relation to insurance policies, the Firm will accept payments in cash, by
cheque and by credit/debit card. The Firm is not authorised to accept cash or negotiable instruments in any other
circumstances. A receipt in line with provision 3.5 of the Consumer Protection Code 2025 will be issued.
Premiums are due at inception or renewal date of a policy. Under the Central Bank of Ireland legislation very strict
rules apply in the payment of premiums to Insurance companies. We will not be able to pay premiums to insurers
which have not been received from clients. Therefore, to avoid policy cancellation, premiums must be paid strictly
within the credit terms, otherwise immediately prior to cover incepting.
Failure to Pay or Default
The Firm will exercise its legal rights to receive payments due to it from clients for business services provided. In
particular, without limitation of the generality of the foregoing, the Firm will seek reimbursement for all payments
made to insurers on behalf of clients where the Firm has acted in good faith in renewing a policy of insurance for the
client. Insurers and other product producers may withdraw benefits of cover in the event of default on payments
due under policies of insurance arranged for you. We would refer you to policy documents or product terms for the
details of such provisions.
Remuneration and Charges
The Firm is remunerated by commission and other payments from product producers or lenders on the completion
of business. A non-monetary benefit will only be accepted if it enhances the quality of the service to our clients.
Our client is given the option of paying for the advisory services in full by way of fee. They are also given the option
of paying for the advisory services by way of combination of fees and commissions and/or they may choose to offset
fees payable against commission received. We reserve the right to amend these fees should the complexity of the
product require a higher fee. We will confirm and agree this fee with you prior to any increased charge being
applied.
Where our client has requested that we provide advisory services on a fee basis we will discuss, agree, and clearly
document the scope of work to be undertaken and the fees to be charged for this work. A summary of the details of
all arrangements for any fee, commission or other remuneration paid or provided to us, which we have agreed with
product providers, is available on our website – https://www.lhkgroup.ie/
On settlement of your account, we will forward you all documents showing ownership of your policy. The Firm will
not be in a position to release Motor Certificate, Disc and Policy Schedule until the premium is paid.
Schedule of Fees
Advisory Service Fees
Directors and Consultants up to €750/hour
Account Directors up to €500/hour
Account Executives/Support Staff up to €250/hour
Personal Lines (* % of premium)
New Business Fee up to 30%*
Renewals Fee up to 30%*
Mid-Term Alterations €20
Mid-Term Cancellations €20
Mid-Term Duplicate Documentation €20
Commercial Lines
(*% of premium)
New Business Fee up to 30%*
Renewals Fee up to 30%*
Mid-Term Alterations up to 30%*
Mid-Term Calculations up to 30%*
Mid-Term Duplicate Documentation up to 30%*
Finance Premium Fee 1%
Please Note:
• Any fees payable for our services will be agreed with you in advance and will reflect the nature, scope and
complexity of the work involved. Where a fee needs to change due to the complexity of the product or
service, this will be discussed with you and confirmed in advance before any revised charge applies.
• Personal Lines fees are calculated as a percentage of the premium (as set out above), subject to a minimum
charge of €150.
Commercial Lines fees are calculated as a percentage of the premium (as set out above), subject to a
minimum charge of €250.
• Where professional or advisory services have been provided and the relevant work has been completed, the
related fee will not normally be refundable. This does not affect any statutory rights you may have, and all
fees applied will be fair, reasonable and proportionate to the services provided.
• Email or written confirmation will be obtained from you before any fees are deducted from a return
premium.
• A full list of our current fees and charges is available for review on our website and at our reception areas.
Clawback
In circumstances where commission received by us has been used to offset an agreed fee, and that commission is
subsequently clawed back by the product provider, we may discuss and agree with you an appropriate fee to reflect
the work carried out. Any such fee will be reasonable, proportionate, and agreed with you in advance where
applicable.
Compensation Schemes/Client Protection
Investor Compensation Company Ltd (ICCL) Scheme
The Firm is a member of the Investor Compensation Scheme established under Section 38 of the Investor
Compensation Act 1998. The Act provides that compensation shall be paid to eligible investors (as defined in the
Act) to the extent of 90% of an investor’s net loss of €20,000, whichever is the lesser and is recognised as being
eligible for compensation.
Brokers Ireland Compensation Fund Ltd
As a member of Brokers Ireland, the Firm is also a member of the Brokers Ireland Compensation Fund Ltd., subject
to the rules of the Scheme, the liabilities of its member firms up to a maximum of €100,000 per client (€250,000 in
aggregate) may be discharged by the Fund on its behalf if the member firm is unable to do so, where the above
detailed ICCL (established by law) has failed adequately to compensate any client of the member. Further details
are available on request
Complaints Procedure
We have a written complaints procedure for the effective handling of all complaints. Such complaints can be
referred to the Head of Compliance of our Firm at the office address/phone number. The Head of Compliance will
also be your contact point in relation to the ongoing investigation of your complaint. We will acknowledge receipt
of your complaint in writing within 5 business days. A written update will be issued to you in intervals of not more
than 20 business days. A comprehensive response to your complaint will be issued within 40 business days of
receipt of your initial complaint.
In the event of failure to resolve your complaint, you may raise the matter with The Financial Services and Pensions
Ombudsman (FSPO). The FSPO is an independent office whose remit is to investigate, mediate and adjudicate
unresolved complaints from customers about financial service providers.
Contact:
Financial Services and Pensions Ombudsman
Lincoln House
Lincoln Place
Dublin 2
D02 VH29
Tel 01-567 7000
Email:
Our full complaints procedure is available on request.
Data Protection
The Firm complies with the requirements of the General Data Protection Regulation (GDPR) and the Irish Data
Protection Act 2018. We process personal data lawfully, fairly and transparently, and take appropriate measures
to safeguard personal data in accordance with applicable data protection legislation.
Personal data is processed only for lawful purposes and in a manner compatible with those purposes, as set out in
our Privacy Statement. Our Privacy Statement is provided to all clients at the point of data collection and is made
available on our website. Where this medium is not suitable, a copy will be provided on request.
You have a number of rights in relation to your personal data, including the right to access your data, to request
the rectification of incorrect data, and to exercise other rights as detailed in our Privacy Statement.
Marketing Communications
From time to time, and only where you have provided your consent, we may contact you with information about
products, services, or offers that may be of interest to you. You may manage or withdraw your marketing
preferences at any time using the Marketing Consent link provided or by contacting us directly. Withdrawal of
marketing consent will not affect the provision of core services to you.
If you have any questions or concerns regarding the processing of your personal data, please contact us at
.
Please access the link below to update your marketing preference to ensure that we are aware of your agreed
methods of contact.
https://mailchi.mp/lhkgroup/marketing-consent
Consumer Insurance Contract Act 2019
The Consumer Insurance Contracts Act 2019 applies to most insurance policies in Ireland and provides you with
enhanced consumer protection.
If you are taking out or renewing an insurance policy, there are some important responsibilities you should be
aware of.
Your main responsibility is to:
• Answer all questions we or your insurer asks you honestly and with reasonable care, and
• Make sure that, to the best of your knowledge, the information you provide is accurate and complete.
You do not need to volunteer information that you have not been asked for. However, it is important that you
take care when answering all questions, as the information you provide helps ensure your cover is appropriate.
Please take a few moments to read this information carefully. If anything is unclear or you would like further
guidance, we are here to help.
New Business and Renewal
If you have taken out a general insurance contract, and we have not met face to face during the process, you may
cancel the contract by giving notice in writing to us within 14 working days after the date you were informed the
contract is on cover. The giving of notice of cancellation by you will have the effect of releasing you from any further
obligation arising from the contract of insurance. This right to cancel does not apply where the duration of the
contract is less than one month. You are under a duty to pay your premium within a reasonable time, or otherwise in
accordance with the terms of the contract of insurance. A court of competent jurisdiction can reduce the pay-out to
you if you are in breach of your duties under the Act, in proportion to the breach involved.
Post-Contract Stage and Claims
In certain cases, an insurer may withhold a small portion of a claim settlement until repair, replacement or
reinstatement works have been completed and supporting documentation has been provided. In these
circumstances:
• the amount withheld will not exceed:
o 5% of the settlement where the claim is less than €40,000, or
o 10% where the claim is more than €40,000
An insurer may decline or reduce a claim where there has been a significant change in the risk insured (for example,
under an “alteration of risk” clause), and the change means the policy no longer reflects the risk originally agreed. A
“material change” generally refers to a change that goes beyond what both you and the insurer reasonably expected
when the policy was taken out.
You are expected to cooperate with the insurer when a claim is being assessed. This includes:
• responding to reasonable requests for information,
• providing information in an honest and careful manner, and
• notifying the insurer of a claim as soon as reasonably possible.
If, after making a claim, you become aware of information that may support or affect the outcome of that claim, you
should let the insurer know. The insurer is subject to the same expectation.
If a claim is found to be fraudulent, the insurer may take steps which can include:
• treating the policy as cancelled from the date of the fraudulent act
• declining any affected claims
• retaining premiums paid
Any such action will depend on the circumstances of the case and will be carried out in line with the insurer’s legal
and regulatory obligations.
Governing Law
The law of the Republic of Ireland will govern the provision of the services covered by this document, and the Irish
courts will have exclusive jurisdiction over any dispute.
Clients in Vulnerable Circumstances
The Firm is committed to supporting clients who may be in vulnerable circumstances. We remain alert to personal
circumstances or indicators that may suggest a client requires additional support, whether on a temporary or
permanent basis, and will take appropriate and proportionate steps to ensure that clients are treated with care,
sensitivity, and respect.
Where necessary, we will adapt our approach, communications and level of support to ensure that clients in
vulnerable circumstances are appropriately supported in making informed decisions.
You may also choose to inform us at any time if your financial, health or other personal circumstances mean that
you require additional support in your dealings with us, so that we can consider how best to assist you.
Disclosure of Information
Your duty of disclosure when completing documentation for new business/renewals and midterm adjustments.
Section 14 (1) – (5) of the Consumer Insurance Contracts Act which is effective from 1st September 2021 alters
consumers duty of disclosure:
You are required to answer all questions posed by us or the insurer honestly and with reasonable care – the test will
be that of the ‘average consumer.’ Average consumer as per Directive No. 2005/29/EC of the European Parliament
and of the Council of 11 May 2005 is reasonably well informed and reasonably observant and circumspect, taking
into account social, cultural, and linguistic factors.
Specific questions will be asked. Where you do not provide additional information (after being requested to do so) it
can be presumed that the information previously provided remains unchanged.
An insurer may repudiate liability or limit the amount paid on foot of the contract of insurance, only if it establishes
that non-disclosure of material information was an effective cause of the insurer entering into the relevant contract
of insurance and on the terms on which it did.
Completed proposal forms/statement of fact
Completed proposal forms or Statements of Facts will be provided to you. These are important documents as they
form the basis of insurance contract between the insurer and you the consumer. You should review and confirm that
the answers contained within are true and accurate.
Commercial Customers: Non-Consumer Disclosure of Information
It is essential that you should bring to our attention any material alteration in risk such as changes of address or use
of premises. Any failure to disclose material information may invalidate your claim and render your policy void. If
you are ever in doubt whether or not something needs to be disclosed, please discuss it with us.
Cooling Off Period
A consumer (as defined by SI No 853 of 2004) has the right to withdraw from an insurance policy (as defined under SI
No 853 of 2004) within 14 days of the start date of the policy (except in the case of travel policies, whose operative
period is for one month or less) without penalty and without giving any reason. This is known as the cooling off
period. The right of withdrawal may be exercised by notice in writing to R J Croly & Co. Ltd. t/a LHK Group quoting
your policy number provided that no claim or adjustment has been made or is intended to be made or no incident
has occurred which is likely to give rise to a claim or for travel policies. Should this right be exercised the insurance
company may charge for the period you are on cover. For motor insurance the insurance certificate and disc must be
received by R J Croly & Co. Ltd. t/a LHK Group before the policy can be cancelled. Please note that the policy set up
charge is non-refundable if you choose to withdraw from the policy within the cooling off period.
Claims
We will support you through the claims process in relation to policies arranged by us, including assisting with the
submission of claims and liaising with insurers where appropriate. Our role is to help you navigate the claims process
and to support communication with the insurer, in line with the terms and conditions of your policy.
Where a loss assessor is appointed, this will normally be at your discretion and expense. Claims decisions, settlement
amounts and the handling of claims ultimately rest with the insurer in accordance with the policy terms.
This Terms of Business was last reviewed in September 2026
End of document
Commercial / Non-Consumer Addendum
to the R J Croly & Co. Ltd. t/a LHK Group Terms of Business
September 2026
1. Purpose and Status of this Addendum
This Commercial / Non-Consumer Addendum (“Addendum”) applies where services are provided by R J Croly & Co.
Ltd. t/a LHK Group (“LHK”) to a client that does not fall within the definition of a “Consumer” for the purposes of
Irish consumer protection legislation.
This Addendum:
• supplements the Firm’s Terms of Business dated September 2026 (“Terms of Business”); and
• prevails in the event of any conflict between this Addendum and the Terms of Business.
2. Non-Consumer Status
The Client confirms and acknowledges that:
• it is acting in the course of its trade, profession or business; and
• it does not meet the definition of a “Consumer” under the Consumer Insurance Contracts Act 2019 or
related Irish consumer protection legislation.
3. Disapplication of Consumer-Specific Provisions
The following provisions of the Terms of Business do not apply to the Client:
• Any references to the Consumer Insurance Contracts Act 2019.
• Any statutory cooling-off periods or cancellation rights applicable to consumers.
• Any references to the “average consumer” standard of disclosure.
• Provisions relating to vulnerable consumers.
• Any rights of referral to the Financial Services and Pensions Ombudsman insofar as they apply solely to
consumers
4. Basis of Disclosure and Duty of Fair Presentation
The Client acknowledges that, as a commercial insured:
• It is subject to a duty of fair presentation of the risk under applicable common law and insurance principles;
and
• It must disclose, fully and accurately, all material facts that it knows or ought reasonably to know, including
information known to senior management or those responsible for insurance arrangements.
Failure to make a fair presentation may entitle insurers to apply remedies available under law or contract.
5. Scope of Services
The Firm will provide insurance brokerage services to the Client on the basis agreed from time to time, which may
include, without limitation:
• advising on insurance requirements.
• sourcing and placing insurance cover.
• liaising with insurers and other intermediaries; and
• providing assistance in relation to claims.
• The Firm does not provide legal, tax or accounting advice.
6. Limitation of Liability
To the fullest extent permitted by law:
• The Firm’s liability to the Client arising out of or in connection with the services provided shall be limited to
losses that are direct, foreseeable and caused by The Firm’s negligence or willful default.
• The Firm shall not be liable for:
o indirect or consequential losses.
o loss of profit, revenue, business or opportunity.
Nothing in this Addendum limits liability for fraud or other liability that cannot be excluded by law.
7. Reliance on Information
The Firm shall be entitled to rely on information provided by the Client and/or its representatives unless it is
manifestly incorrect. The Firm shall not be responsible for inaccuracies arising from incomplete, misleading or late
information supplied by or on behalf of the Client.
8. Remuneration
The basis of the Firm’s remuneration (including commission, fees or a combination thereof) shall be agreed with the
Client and/or disclosed in accordance with applicable regulatory requirements.
9. Data Protection
Personal data will be processed in accordance with:
• applicable data protection legislation (including GDPR); and
• The Firm’s Privacy Notice is updated from time to time.
This Addendum does not alter the respective roles of the parties as data controller or data processor, where
applicable.
10. Governing Law and Jurisdiction
This Addendum and the provision of services by The Firm shall be governed by and construed in accordance with the
laws of the Republic of Ireland, and the Irish courts shall have exclusive jurisdiction.
11. Acceptance
This Addendum may be accepted by written agreement or by the Client proceeding with the engagement and/or
instructing The Firm to provide services.
This Addendum was last reviewed in September 2026
End of document
